Frequently Asked Questions
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Can I return the game if it’s incompatible with my PC?admin2024-10-31T20:43:59+08:00
We kindly remind customers to verify that their device specifications meet the requirements before making a purchase. Please note that if a game is not playable due to system or platform incompatibility, digital products—including software, game redeem codes, digital keys, and virtual currency—are not eligible for return or exchange once delivered.
Will I receive any physical copy / dvd for my order?admin2024-10-31T20:45:05+08:00
No physical box or disc will be delivered unless specified in the product description.
Can I return/exchange the product after purchase?admin2024-10-31T20:55:19+08:00
Due to the nature of digital goods, such as software, game redeem codes, digital keys, and virtual currency, these items are not eligible for return or exchange after purchase. However, if the delivered digital goods are proven to be invalid before delivery, we will prioritize offering a replacement.
I received an invalid / used code, what can I do ?admin2024-10-31T20:57:12+08:00
Click Here and follow the on-screen instructions to report the issue. We will review your order promptly. Alternatively, you can contact us through your purchase platform for a quicker resolution.
How long will I receive my order after purchase?admin2024-10-31T20:59:41+08:00
Most orders are processed and delivered within minutes if stock is available. You can claim your purchased order at redeem.gamexpress.my. If stock is unavailable, processing and delivery may take a few hours or up to 24 hours during our working hours.
How can I find redeem guide for my purchase ?admin2024-10-31T21:00:32+08:00
Click Here to select your game platform and access the detailed step-by-step redemption guide.
How do I receive my orders?admin2024-10-31T21:03:04+08:00
Orders from Shopee or Lazada will be delivered via email (provided the customer includes their email in the order remarks). Customers can also self-claim their order at redeem.gamexpress.my once the order status shows as “Shipped” on Shopee or Lazada.