Support
Buyer Protection
Every order from our Shopee and Lazada stores is protected for 7 days. Get your game, or get a full refund.
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7 days
Protection from the delivery date
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72 hours
Every key report resolved within
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Replace or refund
If we delivered an invalid or used key
How it works
GameXpress Buyer Protection® gives you peace of mind and a worry-free experience when you buy digital products from us.
All orders from our Shopee and Lazada stores come with 7 days of Buyer Protection® from the delivery date. You'll either receive the game or code stated in the product title, or get a full refund.*
*We guarantee to resolve every invalid or used key report within 72 hours.
What's not covered
Buyer Protection doesn't cover personal reasons; incompatible computer specifications, configurations, networks or systems on the customer's side; or account suspension or termination caused by third-party software or cheats.
Received an invalid or used key?
- Report the issue to us using the form on this page.
- We'll look into your order and get back to you as soon as possible, usually within an hour during support hours.
- Follow the steps in our reply so we can complete your claim.
- Once we have all the information we need, we'll resolve your claim within 72 hours at the latest.
- If we delivered an invalid or used key, you'll get either a replacement key or a full refund.
Report a problem
Report an invalid / used key
Fill in the form and our support team will get back to you as soon as possible, usually within an hour during support hours.