Game Xpress Buyer Protection® provides peace of mind and worry free experience for buyers purchasing any digital products from Game Xpress.

All orders purchased from our Shopee / Lazada store are eligible for 7 Days Buyer Protection® from the delivery date, where you will either receive the game / codes as stated in our product title or a full refund will be issued to you.*

*Our team will guarantee to resolve your invalid / used key report within 72 hours.

— Important Note —

Buyer protection does not cover personal reasons, incompatible computer specifications, configurations, network & system from customer end, or using any third party software / cheats leading to account suspension or termination.

In rare case if we delivered an Invalid / Used key, please follow the steps below to report the issue to us:

Step 1 :

Report the issue to us by filling up this form.

Step 2 :

Please be patient as we will look into your order and get back to you as soon as possible. Usually within an hour during working hours.

Step 3 :

Please cooperate and follow the steps provided by us in our response for your dispute claim.

Step 4 :

We will get back to you within an hour or up to 72 hours after all the necessary information for your dispute claim has been gathered. Thank you for your patient.

Step 5 :

We promise we will provide either a replacement key or a full refund, provided if we have delivered an invalid or used key after the investigation.