Support
Frequently asked questions
Quick answers about delivery, redeeming your code, invalid keys and refunds.
How do I receive my order?
Orders from Shopee or Lazada are delivered by email if you include your email address in the order remarks. You can also claim your code yourself at redeem.gamexpress.my once your order status shows Shipped on Shopee or Lazada.
How long will it take to receive my order?
Most orders are delivered within minutes, 24/7, when stock is available. You can claim your order at redeem.gamexpress.my. If stock is unavailable, delivery may take a few hours, or up to 24 hours during our support hours.
Will I receive a physical copy or disc?
No. All our products are digital codes, so no box or disc is delivered unless the product description says otherwise.
Where can I find the redeem guide for my purchase?
Go to our Redeem Guides, choose your game platform and follow the step-by-step instructions.
I received an invalid or used code. What can I do?
Don’t panic! Report the issue here and our team will review your order promptly. You can also contact us through Shopee or Lazada chat for a quicker response. Every report is resolved within 72 hours under our Buyer Protection.
Can I return or exchange my purchase?
Because of the nature of digital goods (software, game redeem codes, digital keys and virtual currency), they can’t be returned or exchanged after purchase. However, if a code is proven to have been invalid before delivery, we’ll give you a replacement as a priority.
Can I return a game if it doesn’t work on my PC?
Please check that your device meets the game’s system requirements before buying. Digital products, including software, game redeem codes, digital keys and virtual currency, can’t be returned or exchanged once delivered, even if the game won’t run because of system or platform incompatibility.
Still stuck?
Code not working or can't find your answer? Our team is here to help (Mon – Sat, 10AM – 6PM).